If you’ve read anything I’ve written in the trade for the last few years you may have seen a theme. I write about the power and opportunity of creating integrated customer communication environments. There are many ways to create these environments, and many ways to make it a win for the brand and a win [...]
I have been remiss in writing, but the truth is there is a whole lot going on in the industry. We have the new series of Xplor Lunch and Learns under way for the year (register at www.xplor.org), which I host every third Thursday at 1PM Eastern Time and a growing number of Xplor Document [...]
Usually when I get back from a longish trip the first thing I do is go through the mail to see who has sent me enticing offers, notices, and demands for payment. Not picking it up every day means that I get a chance to see patterns, compare mailing, and look at a week or [...]
My bags are packed and I’m ready to leave. I’ve checked in online, grabbed seats, and done the last big walk around the city center in a combination of snow, hail and rain that the locals say is very unusual for this time in April. They guys at the counter at the Pick a Deli [...]